Our commitment to your privacy

BOOM is committed to respecting your privacy and complying with applicable laws and regulations so that the personal information you provide is kept appropriately secure and processed fairly and lawfully.

Who we are

BOOM is a platform that connects users with independent couriers in their area. BOOM AE L.L.C-FZ is registered in Dubai, United Arab Emirates, and operates under UAE federal and local laws.

Information we collect

Contact and identity details

  • Name, phone number, email address, age, gender and nationality.
  • For couriers: Emirates ID, driving licence, vehicle details and verification information.
  • Account credentials and payment information required to process transactions.

When you use BOOM services

  • Pickup, drop-off, route, date and time information.
  • Location and camera permissions for tracking, verification and proof of delivery.
  • Usage information needed to provide and improve the service.

How we use and share information

We use information to provide the service, create and manage accounts, verify courier eligibility, process transactions, communicate service updates, prevent fraud and improve the experience. Information may be shared with contracted service providers, payment processors, professional advisers and authorities where required by UAE law.

Data storage and security

We use current electronic and physical safeguards to protect information from unauthorised access, improper use, disclosure, modification, destruction or accidental loss.

Your choices and rights

  • Access, correct or request a copy of your information.
  • Manage camera and location permissions in your device settings.
  • Request deletion or transfer where permitted and technically feasible.
  • Object to profiling or withdraw consent where applicable.

Contact us

BOOM AE L.L.C-FZ
Email: info@boomapp.ae
Phone: +971 50 473 4417
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.